Orthopedic Marketplace’s websites, products, and on-line services.
(henceforth referred to as “TOM”) websites, as well as our products, and on-line
services that include a link to this policy (we refer to our products, and on-line
marketing and advertising practices. Please also see the The Orthopedic Marketplace
What information does The Orthopedic Marketplace collect about me?
The Orthopedic Marketplace ID, registration and customer support
When you register to use a TOM website or application, create a TOM ID, or contact
us for support or other offerings, The Orthopedic Marketplace collects information
that identifies you. This may include your name, company name, email address, or
payment information. We may also sometimes collect other information that does not
identify you, such as your job title or industry. Some of this information is
required and other information is optional. To help keep our databases current and
to provide you the most relevant content and experiences, we may combine information
from you with information from public sources and our trusted partners, in
accordance with applicable law. For example, from these sources, we may learn the
company size and industry of our business customers.
The Orthopedic Marketplace websites
We collect information about how you use our websites, including when you use a
desktop product feature that takes you on-line (such as a photo syncing feature). We
may collect information that your browser or device typically sends to our servers
whenever you visit a TOM website, or when a TOM desktop product feature takes you
on-line. For example, your browser or device may tell us your IP address (which may
tell us generally where you are located) and the type of browser and device you
used. When you visit a TOM website, your browser may also tell us information such
as the page that led you to our website and, if applicable, the search terms you
typed into a search engine that led you to our website. TOM may collect information
about how you use our websites and applications by using cookies and similar
technologies, and our servers may collect similar information when you are logged in
to the website or application. Depending on the website or application, this
information may be anonymous or it may be associated with you.
The Orthopedic Marketplace emails
Emails we send you may include a web beacon that tells TOM whether you have received
or opened the email, or clicked a link within the email. If you do not want us to
collect this information from TOM marketing emails, you can opt out of receiving TOM
The Orthopedic Marketplace on-line advertising
TOM advertises on-line in a variety of ways, including displaying TOM ads to you
across the Internet on websites and in apps. We collect information about which ads
are displayed, which ads are clicked on, and on which web page the ad was displayed.
Buttons, tools, and content from other companies
TOM websites may include buttons, tools, or content that link to other companies’
services (for example, a Facebook "Like" button). We may collect information about
your use of these features. In addition, when you see or interact with these
buttons, tools, or content, or view a TOM web page containing them, some information
from your browser may automatically be sent to the other company. Please read that
How does The Orthopedic Marketplace use the information it collects about me?
TOM uses the information we collect about you in a number of ways, such as:
Providing you with the TOM websites for which you have registered, as well as any
services, support, or information you have requested
Better understanding how our websites are being used so we can improve them and
engage and retain users
Diagnosing problems in our websites
Tailoring a website or TOM marketing to your likely interests
Sending you business messages such as those related to payments or expiration of
Sending you information about TOM, update releases, special offers, and similar
Conducting market research about our customers, their interests, and the
effectiveness of our marketing campaigns
Reducing fraud, software piracy, and protecting our customers as well as TOM
Does The Orthopedic Marketplace share my personal information?
TOM works with companies that help us run our business. These companies provide
services such as delivering customer support, processing credit card payments, and
sending emails on our behalf. In some cases, these companies have access to some of
your personal information in order to provide services to you on our behalf. They
are not permitted to use your information for their own purposes.
TOM may also share your personal information:
When you agreed to the sharing.
With our resellers and other sales partners if you are a business customer and
agreed to receive TOM marketing communications. Note that we do not share personal
information about consumers with third parties for their own marketing purposes
unless the consumer agreed to that sharing.
When we are required to provide information in response to a subpoena, court order,
or other applicable law or legal process.
When we have a good faith belief that the disclosure is necessary to prevent or
respond to fraud, defend our websites against attacks, or protect the property and
safety of TOM, our customers and users, or the public.
If we merge with or are acquired by another company, we sell a TOM website, or
business unit or all or a substantial portion of our assets are acquired by another
company. In those cases your information will likely be one of the assets that is
We may share or publish aggregate information that doesn’t specifically identify
you, such as statistical information about visitors to our websites or statistical
information about how customers use our services.
Is my personal information secure?
We understand that the security of your personal information is important. We
provide reasonable administrative, technical, and physical security controls to
protect your personal information. However, despite our efforts, no security
controls are 100% effective and TOM cannot ensure or warrant the security of your
Where does The Orthopedic Marketplace store my personal information?
Your personal information and data files are stored on TOM’s servers and the servers
of companies we hire to provide services to us.
How can I review or update my personal information or close my The Orthopedic
Marketplace ID account?
Many of our websites allow you to edit your personal information by accessing the
"my account," "my profile," or similar feature of the website.
If you want to request a deletion of your The Orthopedic Marketplace ID account, please
contact your TOM representative. Note that we need to retain certain records for legal
or internal business reasons (such as fraud prevention). Some of your information may
remain on backup systems, in compliance with applicable law.
We will retain your personal information for as long as necessary to provide you
with the websites you are eligible to use with your TOM ID, or as needed to comply
with our legal obligations or enforce our agreements.
share your previously collected personal information in a materially different way.
If we do, the links to the policy on our websites and on-line services (which are
generally found in the footer of the website or on-line service) will indicate that
the policy has been changed or updated. We encourage you to periodically review the