Privacy Policy

The Orthopedic Marketplace Privacy Policy describes the privacy practices of The Orthopedic Marketplace’s websites, products, and on-line services.

What does this privacy policy cover?

This privacy policy describes the privacy practices of The Orthopedic Marketplace’s (henceforth referred to as “TOM”) websites, as well as our products, and on-line services that include a link to this policy (we refer to our products, and on-line services). This privacy policy also applies to The Orthopedic Marketplace’s marketing and advertising practices. Please also see the The Orthopedic Marketplace Terms of Use.

What information does The Orthopedic Marketplace collect about me?

The Orthopedic Marketplace ID, registration and customer support

When you register to use a TOM website or application, create a TOM ID, or contact us for support or other offerings, The Orthopedic Marketplace collects information that identifies you. This may include your name, company name, email address, or payment information. We may also sometimes collect other information that does not identify you, such as your job title or industry. Some of this information is required and other information is optional. To help keep our databases current and to provide you the most relevant content and experiences, we may combine information from you with information from public sources and our trusted partners, in accordance with applicable law. For example, from these sources, we may learn the company size and industry of our business customers.

The Orthopedic Marketplace websites

We collect information about how you use our websites, including when you use a desktop product feature that takes you on-line (such as a photo syncing feature). We may collect information that your browser or device typically sends to our servers whenever you visit a TOM website, or when a TOM desktop product feature takes you on-line. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you used. When you visit a TOM website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. TOM may collect information about how you use our websites and applications by using cookies and similar technologies, and our servers may collect similar information when you are logged in to the website or application. Depending on the website or application, this information may be anonymous or it may be associated with you.

The Orthopedic Marketplace emails

Emails we send you may include a web beacon that tells TOM whether you have received or opened the email, or clicked a link within the email. If you do not want us to collect this information from TOM marketing emails, you can opt out of receiving TOM marketing emails.

The Orthopedic Marketplace on-line advertising

TOM advertises on-line in a variety of ways, including displaying TOM ads to you across the Internet on websites and in apps. We collect information about which ads are displayed, which ads are clicked on, and on which web page the ad was displayed.

Buttons, tools, and content from other companies

TOM websites may include buttons, tools, or content that link to other companies’ services (for example, a Facebook "Like" button). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a TOM web page containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information.

How does The Orthopedic Marketplace use the information it collects about me?

TOM uses the information we collect about you in a number of ways, such as:

  • Providing you with the TOM websites for which you have registered, as well as any services, support, or information you have requested
  • Better understanding how our websites are being used so we can improve them and engage and retain users
  • Diagnosing problems in our websites
  • Tailoring a website or TOM marketing to your likely interests
  • Sending you business messages such as those related to payments or expiration of your subscription
  • Sending you information about TOM, update releases, special offers, and similar information
  • Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns
  • Reducing fraud, software piracy, and protecting our customers as well as TOM

Does The Orthopedic Marketplace share my personal information?

TOM works with companies that help us run our business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.
TOM may also share your personal information:
  • When you agreed to the sharing.
  • Within the TOM family of companies for purposes described in this privacy policy.
  • With our resellers and other sales partners if you are a business customer and agreed to receive TOM marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes unless the consumer agreed to that sharing.
  • When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process.
  • When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites against attacks, or protect the property and safety of TOM, our customers and users, or the public.
  • If we merge with or are acquired by another company, we sell a TOM website, or business unit or all or a substantial portion of our assets are acquired by another company. In those cases your information will likely be one of the assets that is transferred.
  • We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use our services.

Is my personal information secure?

We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and TOM cannot ensure or warrant the security of your personal information.

Where does The Orthopedic Marketplace store my personal information?

Your personal information and data files are stored on TOM’s servers and the servers of companies we hire to provide services to us.

How can I review or update my personal information or close my The Orthopedic Marketplace ID account?

Many of our websites allow you to edit your personal information by accessing the "my account," "my profile," or similar feature of the website.

If you want to request a deletion of your The Orthopedic Marketplace ID account, please contact your TOM representative. Note that we need to retain certain records for legal or internal business reasons (such as fraud prevention). Some of your information may remain on backup systems, in compliance with applicable law.

We will retain your personal information for as long as necessary to provide you with the websites you are eligible to use with your TOM ID, or as needed to comply with our legal obligations or enforce our agreements.

Will this privacy policy change?

Occasionally, we may change or update this privacy policy to allow TOM to use or share your previously collected personal information in a materially different way. If we do, the links to the policy on our websites and on-line services (which are generally found in the footer of the website or on-line service) will indicate that the policy has been changed or updated. We encourage you to periodically review the The Orthopedic Marketplace Privacy Policy for the latest information on our privacy practices.